I've had a Kensington Expert Mouse trackball for a couple of years, which is a piece of hardware I often gush about. Ergonomically, it's fantastic, not to mention programmable. Well, it got a little dented in transit from Spain, and the wrist rest has a growing crack in it... so I emailed support this morning (it has a 5 year warranty, although I don't have any of the paperwork on it) and got a response within six minutes: we just need your serial number and shipping address and we'll send a replacement. Not a replacement of the ball and wrist rest, mind you, of the whole thing.

Wow. It's on its way now. Go Kensington!

(the bonus here is that we can buy the $5.99 replacement ball and Chris can have an almost-like-new version!)